Overview

This Shipping and Returns document applies to all purchases made on ewheboardshoes.com from Hong kong Yiwei Communications Co., Limited. By placing an order, the customer agrees to the policies described in this document. Hong kong Yiwei Communications Co., Limited sells shoes exclusively. All shipping and return processes are governed by the terms herein. Customers must read this document before making a purchase. Hong kong Yiwei Communications Co., Limited reserves the right to update these policies. The current version is always available on ewheboardshoes.com. Customers can contact Hong kong Yiwei Communications Co., Limited at [email protected] or +852 4664 9847 for questions.

Shipping Policy

Hong kong Yiwei Communications Co., Limited ships shoes to addresses within the regions served by ewheboardshoes.com. Shipping options and costs are displayed at checkout before order completion. Shipping timelines are determined by the selected carrier and the destination address. Hong kong Yiwei Communications Co., Limited does not guarantee specific delivery dates. All shipping times are estimates provided by the carrier. Hong kong Yiwei Communications Co., Limited processes orders after payment verification. Customers receive tracking information via email once the order ships. Hong kong Yiwei Communications Co., Limited is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer. Customers must provide accurate shipping information. Hong kong Yiwei Communications Co., Limited operates exclusively through ewheboardshoes.com. Hong kong Yiwei Communications Co., Limited does not have physical retail locations for order pickup or return drop-off. All shipping and returns are handled through the online process described in this document. Shipping costs are non-refundable except when the return is due to an error by Hong kong Yiwei Communications Co., Limited.

Return Policy

Hong kong Yiwei Communications Co., Limited offers a strict 14-day no-reason refund policy. Customers may return eligible shoes within 14 days of receiving the order for any reason. The 14-day period begins on the date of delivery as confirmed by the carrier’s tracking system. To be eligible, items must be unused and in original packaging. Original packaging includes the shoe box and all included materials. Items that are worn, damaged, or missing original packaging are not eligible for a no-reason return. The buyer completely bears all return shipping costs. Hong kong Yiwei Communications Co., Limited does not provide prepaid return labels. Return shipping costs are non-refundable. Refund arrival time is at least 14 days after Hong kong Yiwei Communications Co., Limited receives and inspects the returned item. Hong kong Yiwei Communications Co., Limited processes refunds to the original payment method. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Customers should account for this additional time when using PayPal. Hong kong Yiwei Communications Co., Limited is not responsible for delays caused by payment processors or financial institutions.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date of delivery as confirmed by the carrier’s tracking system. Customers must contact Hong kong Yiwei Communications Co., Limited at [email protected] or +852 4664 9847 within this 7-day period. Claims submitted after 7 days of receipt will not be accepted. This 7-day claim window perfectly matches the Terms of Service. Customers must provide photographic evidence of the damage or defect. Hong kong Yiwei Communications Co., Limited will review the claim and determine the appropriate resolution. Resolutions may include a replacement, repair, or refund. The buyer bears return shipping costs for damaged or defective items only if the damage or defect is not confirmed by Hong kong Yiwei Communications Co., Limited. If the damage or defect is confirmed, Hong kong Yiwei Communications Co., Limited will provide instructions for return shipping at no cost to the buyer.

Return Process

Follow these steps to return an eligible item. Step 1: Contact Hong kong Yiwei Communications Co., Limited within 14 days of receipt to initiate a return. Use [email protected] or +852 4664 9847. Provide the order number and the reason for return. Step 2: Hong kong Yiwei Communications Co., Limited will review the request and provide a return authorization if the item is eligible. Step 3: Pack the item securely in its original packaging. Include all materials that came with the item. Step 4: Ship the item to the following return address. The recipient must be Hong kong Yiwei Communications Co., Limited, the contact phone is +852 4664 9847, and the specific return address is UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT ROAD CENTRAL HK. Step 5: The buyer completely bears the return shipping costs. Use a trackable shipping method. Hong kong Yiwei Communications Co., Limited is not responsible for items lost or damaged in return transit. Step 6: Hong kong Yiwei Communications Co., Limited inspects the returned item upon receipt. Step 7: If the return is approved, Hong kong Yiwei Communications Co., Limited initiates a refund to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and local laws require up to 30 days for PayPal refunds in some regions.

Non-Returnable Items

Hong kong Yiwei Communications Co., Limited does not accept returns for items that are not in unused condition or not in original packaging. Items must be unused and in original packaging. Original packaging means the original shoe box and all included materials. Items that show signs of wear, dirt, or damage are not eligible for return. Items without original packaging are not eligible for return. The 14-day no-reason return policy does not apply to items that fail these conditions. The 7-day damaged or defective claim policy applies only to items that arrive damaged or defective. Hong kong Yiwei Communications Co., Limited makes the final determination on whether an item is eligible for return. Customers should contact [email protected] with questions about eligibility before shipping a return.